It is important that you choose the funeral ceremony that is right for you and
your family. A call to us for advice and assistance at this time
will help clarify the situation.

COMPASSIONATE AIRFARES

At Osborne’s we are proud of the services we have to offer our client families. From purpose built facilities to custom built hearses we believe we can offer you any type of service and celebration for your loved one. We deal with service providers that, like us, strive for excellence in all they do.

Compassionate Airfares

Air New Zealand offers compassionate airfares to immediate family members living out of town and needing to travel to another centre to attend the funeral service.

The compassionate air fares offer a reduction on full or higher priced fares, but do not apply to some of the lower priced fares that are already below the compassionate airfare level.

Most commonly, the family member applies for a refund after travelling, supplying the necessary documentation.

To prevent people from applying for compassionate refunds on fares purchased at a cut rate, Air New Zealand has recently introduced the need for their prior approval over the phone before you send in the formal application. This means you have to phone the Air New Zealand refunds team on 0800 733 8637 with your booking or ticket reference number.

The Air New Zealand refunds staff will then advise you if there is likely to be a partial refund, or no refund if the air fare is below the compassionate fare level. If a partial refund is due, you then fill in the form provided (by your funeral director or by Air New Zealand) and fax or mail it to the Air New Zealand refunds team for processing.

Your Osbornes Funeral Home funeral director will then, at your request, send off the necessary form to Air New Zealand verifying the death.

Please feel free to ask your funeral director for further information.

Things to think about

Whether a death occurs in a hospital, a rest home or at a private home a doctor needs to certify the death by completing a Medical Certificate of Causes of Death.

A call to us for advice and assistance at this time will help clarify the situation.

For example; if the death occurred as a result of an accident and the coroner is involved, a funeral director would be contacted to convey the body to a public mortuary. The family of the deceased will still need to organise a funeral with a funeral director of their choice. They are under no obligation to use the funeral director contracted for the original transfer.

After the Death

After the death of a family member or close friend, it is important to know that you can depend on experienced, professional people to make all the arrangements to ensure the funeral flows smoothly.

It is important that you choose the funeral ceremony that is right for you and your family.

Osbornes Funeral Directors can guide you through the choices available, and will take care of all the details. Our caring team of professionals will liaise with clergy and celebrants, doctors, hospitals, government departments, coroners and other officials, crematoriums and cemetery authorities so you don’t have to worry.

We can also arrange music and musicians including an organist, place notices in the newspapers, and provide Hearses on the day, order family flowers, organise the audio, recording or live streaming of the service, we can also arrange the placement of ashes and memorials, and anything else you require.

Staff at Osbornes Funeral Directors are available to speak to local community groups and schools about funerals, and we are also pleased to host community groups at our premises.

Making the right choices

Osbornes Funeral Directors can explain the choices available:

  • The different types of ceremony, religious or otherwise
  • The best location for the service: a church or chapel, at home.
  • Who should officiate: a priest, minister, funeral celebrant or family members
  • Whether you want to view the deceased, and where the viewing should be
  • Whether you want to have a burial or cremation
  • Whether you want flowers or charitable donations
  • The most appropriate funeral notice
  • Casket selection
  • The order of service, the choice of music and hymns
  • Venue for a post-funeral get together and how to arrange it
  • What other professional help is available
Taking care of details

Once the choices are made, it is up to you how little or how much you want our professional and experienced staff to help with arrangements.

We can take care of the following details:

  • The registration of death and necessary documentation
  • Contacting appropriate burial or cremation authorities, as well as contacting the doctor, coroner or hospital and collection of certificates
  • Arranging national or international transportation or repatriation within New Zealand or any other country
  • Liaising with clergy or funeral celebrants, assisting with the service and organizing funeral details
  • The provision and preparation of the casket, which you can select from our onsite showroom
  • Embalming to ensure hygienic preservation and natural presentation
  • Providing viewing facilities in comfortable premises
  • Ordering family flowers for the casket
  • Providing transport to and from the funeral in our fleet of hearses and cars.
  • Preparing and placing newspaper notices locally or internationally
  • Arranging monumental masonry for the memorial stone
  • Arranging the scattering or burial of ashes, as well as providing quality urns.

For more information or advice please click here or phone Osbornes Funeral Directors.

In this time of difficulty, we are here to assist you in any way that we can.